Child Care



We see children as unique and capable individuals, who come to our Service with their own interests, talents, skills, and ideas. We as Educators are well trained and passionate. We value, respect and appreciate this uniqueness. We feel children have a right to be active participants in their own learning and must be empowered to express their views and ideas. A child’s opinion must be valued for its validity to their perspective and their autonomy and initiative needs to be respected. We as Educators will protect and cherish the innocence of children and thus provide a safe and secure environment. As we unpack the Early Years Learning Framework (EYLF) we will work alongside your child to actively promote children’s learning through worthwhile and challenging experiences and interactions that foster high-level thinking skills.


We acknowledge that family is the most important and influential aspect in the lives of young children and the significance of their relationships cannot be underestimated. We aim to ensure we involve parents and families into all aspects of the programs development and implementation. We strive to develop positive, mutually respectful relationships with each family member, as we work in partnership to achieve the best possible outcomes for all. We believe that working in partnerships with families is central to ensuring continuity and progression in a child’s learning, development and future success.


In Early Childhood Education the curriculum is not the focus, the children are. We feel that a meaningful, integrated, emergent curriculum using EYLF as the Framework is the most beneficial to children’s learning across all developmental domains. A curriculum in which children are active participants and collaborators allows for a more individualistic and meaningful involvement by the children. We believe children are unique individuals who develop at their own rate, and thus by providing enriching, meaningful and realistic opportunities children will explore, create, discover, and imagine. Our programs reflect planned and spontaneous experiences designed to support children’s development in all domains. Through the EYLF, the program will see Educators use intentional teaching, (it’s deliberate, purposeful and thoughtful). Educators who engage in intentional teaching recognise that learning occurs in social contexts and those interactions and conversations are vitally important for learning. They actively promote children’s learning through worthwhile and challenging experiences and interactions that foster high-level thinking skills (EYLF).


For the Educators In any early childhood setting, team work and effective communication are essential requirements for positive outcomes across all aspects of the Services’ functioning, for ‘together everyone achieves more”. Educators are responsive to all children’s strengths, abilities and interests. We will value and build on children’s strengths, skills and knowledge to ensure their motivation and engagement in learning (EYLF). We aim to create an environment of trust and respect, where we work towards achieving a shared goal. Ongoing education and training is a critical aspect of staff’s professional development. It is through accurate evaluation and assessment, which occurs when we critically reflect on our actions, that we are able to identify areas which may be considered a skill and those which may need further development. We recognize Educators/Staff as our Service’s most precious resource and aim to provide them with a satisfying and safe working environment. Further we also appreciate the experience and skills of all Educators/Staff. We appreciate their dedication as an integral element of the success of our Service


We strive to be seen as a Service of Excellence within our community, a Service which values community involvement in all aspects of our program. A Service where community resources are utilized effectively, to enhance the growth and development of individual children, families, and Educators/Staff.


Children inherit connection to the natural world and, as Educators/Staff, we understand that children often develop their ideas and understandings of the world around them from the information presented to them by the significant adults in their lives. As we are one of these significant adults, we have a responsibility to present a positive approach to the environment. We also embrace diversity within our Service and the wider community, so that children view this diversity with a sense of appreciation and wonder rather than misunderstanding and fear. Through respect, acknowledgement, appreciation and acceptance of diversity within our Community, our Service will embrace, celebrate and share traditions and cultures throughout our program. Learning environments are welcoming spaces when they reflect and enrich the lives and identities of children and families participating in the setting and respond to their interests and needs. Our Service will cater for different capacities and learning styles and invite children and families to contribute ideas, interests and questions (EYLF).

Source: Australian Government Department of Education, Employment and Workplace Relations for the Council of Australian Governments. Review Date: May 2012 Next Review: May 2013


The Approved Provider/Nominated Supervisor, Educators and other Staff of Greek Orthodox Community of NSW Child Care Centre believe that the early years of a child’s life are their most influential. It is within these years that a child develops the foundation skills and abilities that will carry them through life. Our Educators/Staff feel that by being attuned to children’s thoughts and feelings, this supports the development of a strong sense of wellbeing. Our aim is to work closely with families to form a partnership, where Educators/Staff can develop learning programs responsive to children’s ideas, interests, strengths and abilities, and recognise that children learn through play. Fundamental to the EYLF is the view that children’s lives and childhood is a time of Belonging, Being and Becoming.

We aim to:

• Work as partners with parents and families of the children.
• Provide information, contacts and support for the children, parents, and families.
• Provide a high quality care and learning environment.
• Provide a program based on the Early Years Learning Framework where all children experience learning that is engaging and builds success for life.
• Provide a safe, secure, happy and loving home like environment where children have a sense of belonging.
• Provide a place where childhood is a time to be, to seek and make meaning of the world.
• Provide an environment that has vibrant and flexible spaces that are responsive to interests and abilities of each child.
• Provide an environment rich in resources to stimulate learning and development.
• Provide Educators/Staff that are experienced in nurturing, caring and valuing children.
• Recognize, respond, to all children’s strengths, abilities and interests. We value and build upon children’s strengths, skills and knowledge to ensure their motivation and engagement in learning.
• Respond to children’s expertise, cultural traditions and ways of knowing, the multiple languages spoken by some children, particularly Aboriginal and Torres Strait Islander children, and strategies used by children with additional needs to negotiate their everyday lives. Source: Australian Government Department of Education, Employment and Workplace Relations for the Council of Australian Governments.


At Greek Orthodox Community of NSW Child Care Centre we acknowledge the importance of play in early childhood development. Play is very important, the most effective tool, and is central to a child’s learning and development. Play is non threatening, spontaneous, and meaningful. Through play babies and young children explore and learn to understand the world around them as they come to communicate, discover, imagine and create. When children play they are showing what they have learned and what they are trying to understand. When children play with other children they create social groups, test out ideas, challenge each other’s thinking and build new understandings. This is why play is one of the foundations of the Early Years Learning Framework. By using this Framework Educators/Staff will guide children’s play by carefully designing learning activities and stimulating Indoor and Outdoor learning environments. We also acknowledge that each child is unique and therefore will progress at their own pace. The EYLF is a key component of the National Quality Framework which has been developed by Council of Australian Governments (COAG) to assist Educators to provide young children throughout Australia in their early years, opportunities to maximize their potential and develop a foundation for success in the future. The Framework’s vision is for all children to experience play-based learning that is engaging and builds success for life.

• Belonging is the basis for living a fulfilling life. Where children feel they belong, because of the relationships they have with their family, community, culture and place.
• Being is about living here and now. Childhood is a special time in life, and children need time to just ‘be’- time to play, try new things and have fun.
• Becoming is about the learning and development that young children experience. Children start to form their sense of identity from an early age, which shapes the type of adult they will become. The Framework focuses on your child’s learning. Educators will work with you in order to get to know your child well. At this Service we will create a learning program that builds on your child’s interests and abilities and keep you in touch with your child’s progress. Through the Framework’s five learning goals Educators will assist your child to develop:
• A strong sense of their identity (have confidence in themselves and to form friendships)
• Connections with their world (learn to respect the environment and cultural diversity)
• A strong sense of wellbeing (socially, emotionally & physically)
• Confidence and involvement in their learning (explore, create, learn, experiment)
• Effective communication skills (by using literacy and numeracy to communicate) Source: Australian Government Department of Education, Employment and Workplace Relations for the Council of Australian Governments.


Outcome 1 - Children Have a Strong Sense of Identity

• Children to feel safe, secure, and supported
• Children develop their emerging autonomy, inter-dependence, resilience and sense of agency
• Children develop knowledgeable and confident self identities
• Children learn to interact in relation to others with care, empathy and respect

Outcome 2 - Children are Connected with and Contribute to their World

• Children develop a sense of belonging to groups and communities and an understanding of the reciprocal rights and responsibilities necessary for active community participation
• Children respond to diversity with respect
• Children become aware of fairness
• Children become socially responsible and show respect for the environment

Outcome 3 - Children Have a Strong Sense of Wellbeing

• Children become strong in their social and emotional wellbeing
• Children take increasing responsibility for their own health and physical wellbeing

Outcome 4 - Children are Confident and Involved Learners

• Children develop dispositions for learning such as curiosity, cooperation, confidence, creativity, commitment, enthusiasm, persistence, imagination and reflexivity
• Children develop a range of skills and processes such as problem solving, enquiry, experimentation, hypothesizing, researching and investigating
• Children transfer and adapt what they have learned from one context to another
• Children resource their own learning through connecting with people, place, technologies and natural and processed materials

Outcome 5 - Children are Effective Communicators

• Children interact verbally and non-verbally with others for a range of purposes
• Children engage with a range of texts and gain meaning from these texts
• Children express ideas and make meaning using a range of media
• Children begin to understand how symbols and pattern systems work
• Children use information and communication technologies to access information, investigate ideas and represent their thinking Source: Australian Government Department of Education, Employment and Workplace Relations for the Council of Australian Governments.


The Greek Community Child Care Centre is a Long Day Care, Centre that caters for children between the ages of 0-5 years. It is owned and operated by the Greek Orthodox Community of NSW (a non-profit organization). The centre is open from 7.30am – 5.30pm, Monday –Friday 48 weeks per years. (The centre closes for 4 weeks over Xmas) In 2012 the licensing body changes from the N.S.W. Department of Community Services to the Australian Children’s Education and Care Quality Authority and complies with the regulation, quality and guidelines for Centre Based Child Care Services. The child care places are given in accordance with the DEEWR priority access which states: Priority 1-a child at risk of serious abuse or neglect; Priority 2- a child of a parent (or both parents if you have a partner) who satisfies the Government’s work, training, study test; Priority 3- any other child. A team of qualified and experienced childcare workers are employed at the centre; these include Early Childhood Teachers, Childcare Certificate III Studies, Associate Diploma in Social Science – Child Studies and Diploma of Children’s Services (Centre-Based Care).


Once you have decided to enroll your child at the Centre a mutually convenient time will be arranged to visit the centre and staff for an enrolment visit (approx ½ hour). During this time you will have the opportunity to discuss your child’s needs and any requirements you may have. A staff member will issue you with a Parent Enrolment Package and go through the Package with you. Enrolment Visit You will need the following:

1. Immunisation Book or Equivalent,

2. Arrange at least one more visit.


Each child is allocated their own locker, it provides them with a piece of their own personal space, which they can take responsibility for. They will need a bag to keep all their belongings together. Each day your child’s bag should contain:

BABIES: 0-2 year olds TODDLERS 2-3 year olds


1. Formula (if needed)

2. 5-6 Nappies per day,

3. Security Blanket or Toy,

4. Dummies (if used),

5. Bottles,

6. Two spare sets of a complete Change of clothes that are

seasonally appropriate (including singlet’s and socks),

7. 2 pieces of Fruit,

8. A legionnaires or bucket Hat.

9. A water bottle – to leave at the centre.

1. Two spare sets of clothes,

2. Two spare sets of underpants,

3. Jumper or Jacket,

4. 2 pieces of fruit,

5. Security blanket or soft toy,

6. A legionnaires or bucket Hat.

7. A water Drink Bottle to leave at the centre.




You must sign the attendance book each day your child attends the centre, when you arrive to drop your child and when you arrive to come and collect your child. After you have signed the attendance book, you need to take your child to a staff member. The staff will welcome you should you wish to stay and play with your child, or participate with them in an activity. Your child MUST be “handed” over to a staff member. It is not appropriate to send your child into the centre, by themselves. Once your child is ‘handed over’ both staff and parents acknowledge that responsibility for the child has been placed in the carer’s hands. All children must be at the centre by 10am so that the program set out for them can be achieved and that all children have time to settle into the morning’s activities. And a chance to play before lunch and their midday rest. Please remember that we can not be responsible for any other children you may have at arrival and departure times. Those children can not be left in our care; they must remain with you at all times. On collecting your child, sign the attendance book and let a staff member know that you are taking your child. Children will not be permitted to leave the centre with any person not listed by you on the enrolment form. Please inform staff if someone different is picking up your child and make sure the person is aware they must have identification to pick up your child. Ring the centre and let us know if your child will be away for the day.


Each child has a Correspondence Pocket, where Newsletters, Flyers, Receipts, Reminders and any other information or publication will be placed. Please check these pockets at least once a week. The staff will show you where these pockets are located at the enrolment visit. We also have continuous communication by email. Therefore please ensure you have given the office your email.


Any parent gaining a Court Order or injunction against the access of their spouse, ex-spouse or any other adult to their child/children, must inform the Director immediately and provide a copy of that Court Order. STAFF WILL NOT HAND OVER A CHILD TO A PARENT OR ADULT WHO HAS BEEN DENIED ACCESS TO THAT CHILD IN A COURT OF LAW.


Fees are paid for the days your child is booked into the centre. You may not change booked days unless you have consulted with the Director. When your child is away due to ill health/Holidays/Public Holidays, full fees are still charged. Fees are not charged for the four week closure over Christmas. A Doctors Certificate must be produced when your child returns to the centre after they have had an infectious disease or been sent home from the centre. This is to indicate that they are no longer contagious. Please ring the centre if your child is sick and won’t be attending for the day.


Staff are sensitive to the diverse needs of all children in their care. We are aware that although all children have the same general needs, some children have additional needs that may require external professional services and agencies. Referrals can be made with parental consent to appropriate professionals such as speech and occupational pathologists, paediatricians, and physiotherapist’s the centre, to gain further support for themselves and the parent in providing the best care for the child and their needs. We also have the program called STEPS which comes in once a year which tests the children’s eyes the year before they will begin school. The ensures children can see properly or get the help required to see properly to ensure the best start for school and life.


From the moment your child arrives at our centre, until the time they leave, your child’s safety is imperative. Safety procedures have been developed to ensure the safety, and the well being of everyone at the centre. To ensure compliance with these safety procedures can you please:

1. Use only the main entrance for entering and exiting the centre.
2. Walk your child into the centre and leave him/her with a staff member.
3. Complete the Sign-In and Sign-Out procedure.
4. Complete medication forms if necessary.
5. Provide emergency contact phone numbers (update when needed).
6. Permission of other persons picking up your child, must be kept current.


All children love to celebrate their birthday with their friends. Parents are encouraged to bring a birthday cake to be shared with all the children in their child’s group. Alternately you can ask a staff member to organize a cake for your child to be made at the centre for a fee of $10. This is an ongoing fundraiser that is conducted at the centre. No nuts please.


We believe that all children should have the opportunity to rest, and encourage them to do so. We also respect those children who choose not to sleep, and provide them with the opportunity to have some quiet time. The centre provides each child with a suitable bed, sheet and blanket (when needed). A comforter, soft toy or pillow may be sent with your child for rest time.


It is expected that children do not bring in their toys from home, as they may be broken or lost. Staff are not responsible for any of these items. Please value your child’s toys and keep them safely at home. Guns, swords, and knives along with any other weaponry are not permitted in the centre, under any circumstances. If your child wishes to bring a special toy for ‘Show & Tell’, they are to hand it over to a staff member, and collect it when they are about to leave for the day.


We recognize the importance of families in every facet of children’s lives and we are willing to assist you in any way we can. Our primary concern is, however the well being of the children, with whom we interact with on a daily basis. It is mandatory for staff to report any suspected abuse or neglect of the children at the centre by any person, to the ‘Department of Family & Community Services’.


The Greek Community Child Care Centre’s fees include all meals (Morning Tea, Lunch, Dessert, & Afternoon Tea) except fruit. We offer Child care Assistance, before you start you will need to contact centrelink and register for CCB (Child Care Benefit) even if your income exceeds the limit you can register at 0%. This can be paid quarterly or yearly to you. There are criteria for you to be eligible, so talk to centrelink.

Child Care Rebate is also available for parents who register for it through Centrlink, prior to commencement at our service. If you do not register before enrolment you will be enrolled informally and you will not be able to claim the rebate whilst attending our centre.

Fees are payable fortnightly in advance. At the time of commencement 2 weeks fees in advance is required, a $30 enrolment fee and a refundable bond of $200, provided the centre receives 2 weeks written notice when care is no longer required.


0-2 year old room Fees are: $75 per day

2-3 year olds room Fees are: $70 per day

3-5 year olds room Fees are: $70 per day

Fees are to be paid to the Director or placed in an envelope with your child’s full name, date and the amount on it. Please make cheques payable to ‘Greek Orthodox Community Of N.S.W.’ Credit card/ Eftpos facilities are also available for your convenience. You may choose to give authority to the director to charge your card for you each fortnightly, if you wish to do so please collect an authorization form from the director

Fees must be paid when your child is ill, if you take holidays, and for public holidays that fall during normal operating hours.


The centre is licensed to operate between 7.30am – 5.30pm, we request that all parents pick up their child by closing time. If you are late to pick up your child a late fee will be charged. The late fee is $2.00 per minute after 5.30pm, and will be included in your fee reminder. If you know you will be late to collect your child, please ring the centre and let the staff know (late fees still applies).


Each child is encouraged to be independent in dressing. To help your child achieve success, please avoid buckles, belts and overalls. Please remember that during the day your child will be involved in painting and messy activities, so please dress your child appropriately. The Centre provides sun block to each child as per the ‘Sun Policy’. In return we ask you to:

1. Provide a legionnaires or bucket hat (labeled with your child’s name on it) for your child,

2. Talk about skin protection with your child, 3. Be a role model yourself by wearing a hat and applying sunscreen when necessary.

4. Put your child in clothing that covers most of your child’s skin to protect it from the sun’s UV Rays . Please see our clothing policy for clarification. For Winter: It is necessary to bring with you, to the centre a warm coat, hat, raincoat (no umbrellas due to safety reasons) and galoshes for your child’s protection from the cold during outdoor play. Children still need exercise and fresh air during the cold weather. Please see our Clothing policy.


Please provide the centre with a copy of your child’s immunisation record, or a letter from a doctor indicating your child’s immunisation history. In the event of an outbreak of an infectious disease, for which immunization is available, all children who have not been immunized against the illness will not be permitted to attend the centre, during the outbreak period. Immunisation is not compulsory and your child will not be discriminated in any way, if they aren’t immunized. However, if an infectious outbreak occurs, they must be excluded from the centre during the infectious period. Childcare Assistance is also subject to your child being immunized, for most families.


The best place for a sick child is at home in his/her own bed. As we have many children, some of which are babies, attending the centre each day, the risk of cross infection is high. It is therefore the responsibility of parents and staff to keep ill children and staff at home, in order to keep illness within the centre to a minimum. You will need to make alternative arrangements for the care of your child while they are sick. If your child develops symptoms of illness during the day, they will be made as comfortable as possible and you will be contacted to collect your child. After you have been contacted you must arrange to collect your child immediately, it is not acceptable to collect your child 2 hours after being contacted. Your child may not return to the centre until a 24 hour period (not the next day) has passed and you have a medical certificate stating they are no longer infectious/contagious. You should advise the centre if your child has contracted a contagious or infectious disease so that the necessary precautions can be taken. If your child has had a contagious or infectious disease, a medical clearance certificate is needed before your child can return to the centre. Staff can also request a medical certificate if they are concerned about a child’s health, as per the Infectious Diseases Policy. Should your child be injured, you will be contacted immediately. If you cannot be contacted your emergency contact persons will be contacted. If necessary a doctor or ambulance may also be contacted. Until the arrival of a parent or medical professional, staff will do their utmost to care for your child, and follow First Aid procedures. All staff are trained in First Aid, Asthma management and Anaphylaxis.


If your child requires medication throughout the day, you must complete our medication authorization forms, please ask a staff member for a form. No medication will be administered if this form is not completed correctly. The medication must be in the original container, with your child’s name and dosage instructions on the pharmacy label, and must not have expired. The medication must be given to a staff member and should never be left in your child’s bag. Please alert us to any possible side effects the medication may cause. A staff member will administer the medication at the time requested, and will be witnessed by another staff member, to ensure that the correct medication & dosage is given. Please see our Medication Policy.


Good eating habits and positive attitudes towards food should be established at an early age. For young children it is essential that they have a nutritionally balanced diet for healthy growth and development. We aim to provide nutritious, well balanced meals incorporating food from the five food groups. Please refer to the Nutrition/Food/Beverages/Dietary Requirements Policy and the Food Safety and Hygiene Policy. Menus are planned taking into account cultural and religious practices as well as special dietary requirements of each individual child. If your child has any special dietary requirements, please notify the Director to allow appropriate menus to be planned. The centre provides morning tea, lunch with dessert, & afternoon tea. Fruit is served at morning and afternoon tea, and water is available to the children at any time throughout the day. Our meals are designed to incorporate the Nutrition Policies of the NSW Department of Health, and menus are sourced from the Department’s publication “Caring for Children”, as well as from parents recipe’s collected over the years. All ingredients are purchased fresh every week, and the Cook along with most of the staff, attend Nutrition Courses provided by the NSW Department of Health. Because the meals we provide children with (50% of their Required Daily Intake), parents are asked not to place food in their child’s bag. If children have lollies, chewing gum, chips, biscuits, etc they will be put aside and sent home with the parents. Weekly menus are displayed in the locker room & in the Sign-In area; we welcome and encourage ideas for our menu. Details of what your child has eaten throughout the day, is provided in the Locker Room for the 3-5’s, in the 2-3’s room on the whiteboard and in the Sign-In book for the 0-2’s.


Each child is programmed for, within the overall program. Staff work on a cycle system where they record observations, plan and evaluate for each child. Opportunity for parents to view their child’s records can be made at any time, by making an appointment with your child’s teacher. Parents also have the opportunity to discuss concerns about their child at any time (informally) and formally on request. If the educators or parents feel that it will be beneficial that external services in the community to be accessed to enhance the child’s development, discussions will be made with the families and the director will help source community services which will be of assistance to the child’s individual needs. We appreciate family input/discussions on what parents would like to see in the program at the centre for their child, therefore please discuss anything with your child’s teacher. We also have resources such as books for parents to access/borrow on different issues of child rearing. Please come and see a staff member who can show you our parent library for all families to access. Children are supported to develop an understanding of their local community by inviting members of the community to the service, such as ambulance officers, police, fire brigade, psychologist.e.t.c.


Parents are welcome to visit the centre anytime. There is opportunity for Parents to be involved in National Quality Framework & Fundraising Committee’s as well as being able to come in and share experiences with the staff and children (ie. New recipes, reading stories, singing, playing musical instruments, cooking, bringing in a new baby etc). Parents please let us know if your child has participated in something over the weekend or after care so we can extend their experience in our centre.

Parent/Guardian Complaint/Grievance Policy


Greek Orthodox Community of NSW Child Care Centre aim is to welcome Parents/Guardians comments and concerns in any area of our work and encourage Parents/Guardians to speak with us if you have any concerns or comments that may help us improve our Service or our performance.

Legislative Requirements

Education and Care Services National Law Act 2010 Education and Care Services National Regulations 2011 National Quality Standards 2011 NSW Department of Education & Communities

Who is affected by this policy?

Child Families Staff Management


Any Parent/Guardian with any concern or complaint in relation to the service provided is encouraged to follow these steps:

Minor Complaint:

1. Parents/Guardians are encouraged to discuss minor concerns with room leader or the Nominated Supervisor as soon as possible.

Serious Complaint:

1. Parents should immediately discuss with Approved Provider or Nominated Supervisor.

2. Details of complaint are recorded.

3. The Approved Provider or Nominated Supervisor will investigate and keep Parents/Guardians informed of any actions taken.

4. Print a Notice of Complaint received at children’s service form CSDF 14 and Response to a complaint received at children’s service form CSDF 15, which can be downloaded from

5. Complete Fill in form CSDF14 and send to the Director, Central Licensing and Regulatory Support, Children’s Services Directorate, Community Services, generally within one week after the complaint is made.

6. Complete Fill in form CSDF15 and send to the Director, Central Licensing and Regulatory Support, Children’s Services Directorate, Community Services, generally of any action taken in response to the complaint as soon as reasonably practicable after the action taken.

7. If Parents/Guardians are not satisfied with the outcome a contact number for the Department of Early Childhood Education and Care Directorate, NSW Department of Education and Communities Community Services will be given to them.

8. The Department of Early Childhood Education and Care Directorate, NSW Department of Education and Communities Community Services contacts will be displayed in the foyer area.

The Approved Provider/Nominated Supervisor will ensure that this policy is maintained and implemented at all times.

Sources Education and Care Services National Regulations 2011 Education and Care Services National Law Act 2010 Guide to the National Quality Standard 2011 NSW Department of Education & Communitie.


The policy will be reviewed annually.

Review will be conducted by management, employees, parents and any interested parties. Reviewed: Feb 2012 Date for next review: Feb 2013


The Greek Community Child Care Centre is owned and managed by the Greek Orthodox Community of NSW. A Child Care Committee meets each month to discuss issues and concerns regarding the Centre. Parents are welcome to make any suggestions or voice concerns about any issues regarding their child (Follow Parent/Guardian Complaint/Grievance Policy) in writing, and give them to the Director that will include them in the Monthly Child Care Report. The Director will then relay to the parents managements feedback.